Give Customers a
Free-to-Call 1800 Number
Make it easier for customers to contact your business with a professional 1800 number. Toll-free for callers, flexible inbound call plans and fast activation.
What Is a 1800 Number?
An 1800 number is a national toll-free business number that allows customers to contact your business without paying for the call.
Instead, the business covers the inbound call cost, making 1800 numbers ideal for:
Because 1800 numbers are not tied to a physical location, your business can appear professional and accessible across Australia.
Why Choose an 1800 Number?
Free Calls for Customers
Remove call cost barriers and encourage more enquiries.
Higher Response Rates
Toll-free numbers increase inbound call volume.
National Business Presence
Build trust with a professional Australia-wide contact number.
Flexible Call Routing
Route calls to mobiles, offices or call centres.
Advanced Reporting
Track call volume and marketing performance.
Turn your 1800 number into a phoneword
A 1800 phone word turns your toll-free number into a powerful marketing tool.
Instead of remembering a string of digits, customers remember your service or brand name.
Phonewords increase recall and improve response across:
Flexi Dial specialises in premium 1800 phone words designed to drive inbound enquiries.
Who Are 1800 Numbers Best For?
Flexible Inbound Call Plans
Every 1800 number is supported by a flexible inbound call plan designed to suit your business.
Options include:
Scale your plan as your call volume grows.
How it works
Get Your 1800 Number in 3 Steps
Search availability
Check if your preferred 1800 number or phoneword is available.
2
Secure Your Number
Choose your inbound call plan and confirm your number.
3
Start Receiving Calls
Most numbers are activated within 24 hours.
Find Your 1800 Number Today
Provide free-call access for customers and strengthen your national presence with a professional 1800 number.
Need Help?
Frequently asked questions
General
What is Flexi Dial?
Flexi Dial is an Australian-owned and operated telecommunications provider specialising in premium phonewords, 13, 1300 and 1800 numbers, AI voice agents, hosted phone systems, voice solutions and business SMS.
Is Flexi Dial Australian owned?
Yes. Flexi Dial is Australian owned and operated, with local support available 24/7.
Do I need to sign a lock-in contract?
No. Our call plans are flexible with no lock-in contracts. You can scale up, scale down, or leave at any time.
How quickly can I get set up?
Most numbers and services are active within a few business days. Some solutions can be live within 24 hours.
Do I need to change my existing telco provider?
No. You can connect a Flexi Dial number to your existing phone system. Alternatively, you can pair it with one of our inbound call plans for full control.
Phone Numbers (1300, 1800 & 13)
What is the difference between a 1300, 1800 and 13 number?
A 1300 number is a 10-digit national number where callers pay a low shared cost. A 1800 number is a 10-digit toll-free number where the business covers the call cost. A 13 number is a short, 6-digit premium number with limited availability and a fixed caller charge.
What is a phoneword?
A phoneword is a business number that spells a word using the letters on a phone keypad. For example, 1300 PLUMBER (1300 758 623). Phonewords are proven to be five times more memorable than digit-only numbers.
How much does a phone number cost?
Costs vary depending on the number type and its memorability. Premium phonewords and 13 numbers may attract higher allocation charges. Contact our team for a tailored quote.
Can I choose a specific number or phoneword?
Yes. You can search for a specific number or word using our search tool.
What is overdial?
Overdial refers to extra characters beyond the standard digit length of a phone number. For example, 1300 PLUMBER has seven letters but only six digits are required after the prefix. While overdial works on most networks, some VoIP systems may not support it. We recommend displaying your numerical number alongside your phoneword.
Can I port my existing 1300, 1800 or 13 number to Flexi Dial?
Yes. We can assist with porting your existing number. The process is straightforward and professionally managed.
Can I route calls to a mobile phone?
Yes. Calls to any 13, 1300 or 1800 number can be routed to mobiles, landlines, offices or call centres.
Are these numbers available Australia-wide?
Yes. All 13, 1300 and 1800 numbers provide national coverage across Australia.
What happens if my number isn't connected to a service?
If your number is not connected to an active phone service, your rights of use remain valid for three years from the last active service date. After that, the number may become available for reallocation.
Inbound Call Plans
What is an inbound call plan?
An inbound call plan is the service that activates and routes your 13, 1300 or 1800 number. It determines how calls are handled, where they are directed, and what features are available.
What features are included?
Depending on your plan, features may include smart call routing, IVR menus, call queuing, time-based routing, voicemail-to-email, call whisper, missed call alerts, real-time reporting and analytics.
Can I change my call plan later?
Yes. Plans are flexible and can be scaled up or down as your business needs change. There are no lock-in contracts.
Do I get access to a management portal?
Yes. All call plans include access to our self-service management portal where you can adjust routing, review analytics and manage your numbers.
AI Voice Agents
What is an AI voice agent?
An AI voice agent is an intelligent automated system that answers inbound calls using natural, conversational language. It can understand caller intent, capture details, categorise enquiries and route calls to the appropriate person or department.
Does AI replace my team?
No. AI handles overflow, after-hours calls and repetitive enquiries. Urgent or complex calls are escalated to your team instantly.
Does it work with my existing number?
Yes. AI voice agents integrate directly with your 13, 1300 or 1800 number and your existing inbound call plan.
Can it send notifications when a call is handled?
Yes. SMS and email alerts are sent immediately with caller details and an enquiry summary.
Is it customisable to my business?
Yes. Call flows, questions, escalation rules and integrations are tailored to your specific requirements.
Can it integrate with my CRM?
Yes. AI voice agents can be configured to send captured data directly into your CRM system.
Does it support multiple languages?
Yes, AI voice agents support multilingual capabilities, allowing them to communicate with customers in multiple languages seamlessly.
Hosted Phone Systems & Voice
What is a hosted phone system?
A hosted phone system (also known as cloud PBX or VoIP) allows your business to manage calls over the internet rather than traditional landlines. There is no on-site hardware required.
Do I need to buy hardware?
Not necessarily. Hosted phone systems work with softphones, mobile apps and browser-based calling. Desk phones are optional and can be provisioned if required.
Can remote staff use the system?
Yes. Your team can make and receive calls from any location with an internet connection — office, home or on-site.
Does it work with my existing 1300 or 1800 number?
Yes. Your existing numbers integrate directly into the hosted system.
What happens if the internet goes down?
Calls are automatically routed to mobile numbers or alternative destinations as a failover. Cloud-hosted means no single point of failure.
What is SIP trunking?
SIP trunking connects your existing on-premises PBX or phone system to our network, providing reliable and cost-effective calling without replacing your current hardware.
What features are included?
Core features include auto-attendant (IVR), call forwarding and routing, voicemail-to-email, call recording, call analytics and reporting, multi-site support and mobile app integration.
SMS
Can I send and receive SMS from my 1300, 1800 or 13 number?
Yes. SMS can be enabled on your existing business number for two-way messaging.
What can I use business SMS for?
Common uses include appointment reminders, order notifications, promotional campaigns, internal team communications, customer feedback requests and payment reminders.
Is bulk SMS compliant with Australian regulations?
Yes. All campaigns are designed for opted-in contacts in compliance with Australian spam legislation.
Can SMS integrate with my CRM or business systems?
Yes. SMS can be integrated with major CRM platforms and business systems via API.
What is the typical open rate for business SMS?
SMS open rates consistently exceed 95%, with most messages read within minutes of delivery.
Can I personalise messages?
Yes. Messages can be personalised with customer data fields and branded with your business sender ID.
Billing & Support
How does billing work?
Billing varies depending on your services and plan. Options include monthly call bundles with included minutes or per-minute billing. All billing is transparent with no hidden fees.
Is support available 24/7?
Yes. Our Australian-based support team is available 24 hours a day, 7 days a week, 365 days a year.
How do I contact support?
You can call us on 1300 353 943 (1300 FLEXI DIAL), email us, or submit a request through the management portal.
Where is Flexi Dial based?
Flexi Dial is based at Level 21, 567 Collins Street, Melbourne VIC 3000.