Business SMS Messaging for Modern Companies
Send and receive SMS directly from your 1300, 1800 or 13 number. Automate communication, capture leads and respond instantly with business-grade messaging.
Why SMS Is Critical for Modern Businesses
Customers expect fast, simple communication. SMS delivers immediate visibility, extremely high open rates and direct engagement.
Unlike email, messages are typically read within minutes, making SMS ideal for:
When integrated with your business phone number, SMS becomes a structured communication channel — not a personal mobile workaround.
The Advantages of SMS Communication
Faster Customer Response
SMS has significantly higher open rates than email.
Improved Operational Efficiency
Automate reminders, confirmations and alerts.
Reduced Missed Opportunities
Instant notifications prevent delayed follow-ups.
Professional Communication
Use your business number instead of personal mobiles.
Higher Engagement
Customers are far more likely to read and respond to SMS.
Two-Way SMS From Your Business Number
Flexi Dial enables businesses to send and receive SMS messages directly from their 13, 1300, 1800 or dedicated SMS-enabled numbers.
Capabilities include:
All communication is managed through a professional business messaging environment.
Who Benefits From Business SMS?
SMS provides a direct communication channel that doesn’t rely on social media algorithms or crowded inboxes.
SMS Campaigns and Bulk Messaging
Flexi Dial provides bulk SMS capabilities for marketing campaigns and customer communications.
Send targeted messages to opted-in contacts to:
With exceptionally high open rates and immediate visibility, SMS campaigns create a direct communication channel to your customers when timing matters most.
How it works
Get Started With Business SMS
Tell us what you need - operational messaging, campaigns or both
2
We configure your SMS platform including sender ID, templates and scheduling
3
Integrations and automation are set up
4
Your messaging system goes live.Most businesses can begin sending messages within days.
Need Help?
Frequently asked questions
General
What is Flexi Dial?
Flexi Dial is an Australian-owned and operated telecommunications provider specialising in premium phonewords, 13, 1300 and 1800 numbers, AI voice agents, hosted phone systems, voice solutions and business SMS.
Is Flexi Dial Australian owned?
Yes. Flexi Dial is Australian owned and operated, with local support available 24/7.
Do I need to sign a lock-in contract?
No. Our call plans are flexible with no lock-in contracts. You can scale up, scale down, or leave at any time.
How quickly can I get set up?
Most numbers and services are active within a few business days. Some solutions can be live within 24 hours.
Do I need to change my existing telco provider?
No. You can connect a Flexi Dial number to your existing phone system. Alternatively, you can pair it with one of our inbound call plans for full control.
Phone Numbers (1300, 1800 & 13)
What is the difference between a 1300, 1800 and 13 number?
A 1300 number is a 10-digit national number where callers pay a low shared cost. A 1800 number is a 10-digit toll-free number where the business covers the call cost. A 13 number is a short, 6-digit premium number with limited availability and a fixed caller charge.
What is a phoneword?
A phoneword is a business number that spells a word using the letters on a phone keypad. For example, 1300 PLUMBER (1300 758 623). Phonewords are proven to be five times more memorable than digit-only numbers.
How much does a phone number cost?
Costs vary depending on the number type and its memorability. Premium phonewords and 13 numbers may attract higher allocation charges. Contact our team for a tailored quote.
Can I choose a specific number or phoneword?
Yes. You can search for a specific number or word using our search tool.
What is overdial?
Overdial refers to extra characters beyond the standard digit length of a phone number. For example, 1300 PLUMBER has seven letters but only six digits are required after the prefix. While overdial works on most networks, some VoIP systems may not support it. We recommend displaying your numerical number alongside your phoneword.
Can I port my existing 1300, 1800 or 13 number to Flexi Dial?
Yes. We can assist with porting your existing number. The process is straightforward and professionally managed.
Can I route calls to a mobile phone?
Yes. Calls to any 13, 1300 or 1800 number can be routed to mobiles, landlines, offices or call centres.
Are these numbers available Australia-wide?
Yes. All 13, 1300 and 1800 numbers provide national coverage across Australia.
What happens if my number isn't connected to a service?
If your number is not connected to an active phone service, your rights of use remain valid for three years from the last active service date. After that, the number may become available for reallocation.
Inbound Call Plans
What is an inbound call plan?
An inbound call plan is the service that activates and routes your 13, 1300 or 1800 number. It determines how calls are handled, where they are directed, and what features are available.
What features are included?
Depending on your plan, features may include smart call routing, IVR menus, call queuing, time-based routing, voicemail-to-email, call whisper, missed call alerts, real-time reporting and analytics.
Can I change my call plan later?
Yes. Plans are flexible and can be scaled up or down as your business needs change. There are no lock-in contracts.
Do I get access to a management portal?
Yes. All call plans include access to our self-service management portal where you can adjust routing, review analytics and manage your numbers.
AI Voice Agents
What is an AI voice agent?
An AI voice agent is an intelligent automated system that answers inbound calls using natural, conversational language. It can understand caller intent, capture details, categorise enquiries and route calls to the appropriate person or department.
Does AI replace my team?
No. AI handles overflow, after-hours calls and repetitive enquiries. Urgent or complex calls are escalated to your team instantly.
Does it work with my existing number?
Yes. AI voice agents integrate directly with your 13, 1300 or 1800 number and your existing inbound call plan.
Can it send notifications when a call is handled?
Yes. SMS and email alerts are sent immediately with caller details and an enquiry summary.
Is it customisable to my business?
Yes. Call flows, questions, escalation rules and integrations are tailored to your specific requirements.
Can it integrate with my CRM?
Yes. AI voice agents can be configured to send captured data directly into your CRM system.
Does it support multiple languages?
Yes, AI voice agents support multilingual capabilities, allowing them to communicate with customers in multiple languages seamlessly.
Hosted Phone Systems & Voice
What is a hosted phone system?
A hosted phone system (also known as cloud PBX or VoIP) allows your business to manage calls over the internet rather than traditional landlines. There is no on-site hardware required.
Do I need to buy hardware?
Not necessarily. Hosted phone systems work with softphones, mobile apps and browser-based calling. Desk phones are optional and can be provisioned if required.
Can remote staff use the system?
Yes. Your team can make and receive calls from any location with an internet connection — office, home or on-site.
Does it work with my existing 1300 or 1800 number?
Yes. Your existing numbers integrate directly into the hosted system.
What happens if the internet goes down?
Calls are automatically routed to mobile numbers or alternative destinations as a failover. Cloud-hosted means no single point of failure.
What is SIP trunking?
SIP trunking connects your existing on-premises PBX or phone system to our network, providing reliable and cost-effective calling without replacing your current hardware.
What features are included?
Core features include auto-attendant (IVR), call forwarding and routing, voicemail-to-email, call recording, call analytics and reporting, multi-site support and mobile app integration.
SMS
Can I send and receive SMS from my 1300, 1800 or 13 number?
Yes. SMS can be enabled on your existing business number for two-way messaging.
What can I use business SMS for?
Common uses include appointment reminders, order notifications, promotional campaigns, internal team communications, customer feedback requests and payment reminders.
Is bulk SMS compliant with Australian regulations?
Yes. All campaigns are designed for opted-in contacts in compliance with Australian spam legislation.
Can SMS integrate with my CRM or business systems?
Yes. SMS can be integrated with major CRM platforms and business systems via API.
What is the typical open rate for business SMS?
SMS open rates consistently exceed 95%, with most messages read within minutes of delivery.
Can I personalise messages?
Yes. Messages can be personalised with customer data fields and branded with your business sender ID.
Billing & Support
How does billing work?
Billing varies depending on your services and plan. Options include monthly call bundles with included minutes or per-minute billing. All billing is transparent with no hidden fees.
Is support available 24/7?
Yes. Our Australian-based support team is available 24 hours a day, 7 days a week, 365 days a year.
How do I contact support?
You can call us on 1300 353 943 (1300 FLEXI DIAL), email us, or submit a request through the management portal.
Where is Flexi Dial based?
Flexi Dial is based at Level 21, 567 Collins Street, Melbourne VIC 3000.